Pleasure-Way Earns 14th RVDA Quality Circle Award – RVBusiness – Breaking RV Industry News

SASKATOON, Saskatchewan – Pleasure-Way Industries is proud to accept the 2023 Quality Circle Award from the Recreational Vehicle Dealers Association (RVDA) in the association’s 27th Annual Dealer Satisfaction Index (DSI) Survey, according to a release. 

“The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce Repair Event Cycle Time,” said previous RVDA Chairman of the Board Mike Pearo in 2022. 

RVDA bestows this award to RV manufacturers that achieve the highest rating in the association’s Dealer Satisfaction Index Survey. The survey measures dealers’ overall satisfaction with manufacturers with whom they do business. Dealers are asked several questions, on a five-point scale, in order to score manufacturers on four core issues: reliability, parts, warranty and sales. The surveys are conducted June through September. 

Pleasure-Way Industries has been the recipient of this award 14 times, which is more than any other Class B manufacturer. The award underlines Pleasure-Way’s dedication to excellence and unwavering support to its dealers, stated the release. 

Pleasure-Way Industries CEO Dean Rumpel expressed his enthusiasm at this recognition, saying, “We are dedicated to building only the highest-quality motorhomes, along with a keen focus on customer service. Receiving this award embodies our commitment to our dealer network.” 

With a network of more than 60 dealers in North America, Pleasure-Way Industries Ltd. is located in Saskatoon, Saskatchewan, Canada. This family-owned and operated company began manufacturing Class B motorhomes in 1986. 

Source: https://rvbusiness.com/pleasure-way-earns-14th-rvda-quality-circle-award/