Buchholz to Teach Improved Service Profits, Sales at RVDA
FAIRFAX, Va. – Leonard Buchholz, the sales and marketing manager of DealerPRO RV Training, will host a pair of workshops in the fixed operations track at the 2023 RV Dealers Convention/Expo. The Convention/Expo will take place Nov. 6-10, 2023, at Paris Las Vegas.
Buchholz, a first-time RVDA Convention/Expo presenter, will discuss “7 Steps to Increased Profits in Service” from 8:15 a.m. – 9:15 a.m., Tuesday, Nov. 7. It is impossible to fix all the problems in your service department at once. That’s why you break it down into smaller tasks so that you can correct each out-of-line condition, one at a time.
Leonard Buchholz
During the workshop, attendees will learn:
- The seven basic steps to profitability
- What causes out-of-line conditions
- The corrective steps necessary to build long term profitability
- How to build a seven-step action plan to use when they get back to their dealership
From 9 a.m. – 10 a.m., Thursday, Nov. 9, Buchholz presents “How to Turn Your Advisors into Sales Experts, Drive Revenue, and Increase Customer Satisfaction.” Owners, general managers, and service managers will learn how to identify service sales opportunities already present in the service department.
During the workshop, attendees will learn:
- How to increase customer satisfaction with proven communication strategies and techniques
- To use a checklist to determine the effectiveness of your advisors and develop a training strategy to address deficiencies
- How to make a five-step action plan
About the RV Dealers Convention/Expo
The convention brings together North America’s top dealership personnel for a week of in-person networking and continuing education workshops designed for dealers/GMs, sales, fixed ops, F&I, and digital marketing professionals.
The annual RVDA convention also includes opportunities to interact with leading manufacturers, suppliers, and RV industry business partners in the Expo.
To register for the 2023 RV Dealers Convention/Expo click here. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn, and Twitter.
The event is sponsored by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center.
Companies interested in partnership or sponsorship opportunities can contact Julie Newhouse at 703-364-5518 or email [email protected].
Source: https://rvbusiness.com/buchholz-to-teach-improved-service-profits-sales-at-rvda/
