SDS: Top Technical Assistance Questions from RVers in 2024 – RVBusiness – Breaking RV Industry News
EDITOR’S NOTE: The following is a guest posting from Dan Lopez at Specialized Dispatch Services, a firm that provides third party dispatch and assistance services for industry clients that desire “Ultra High Quality” customer care.
After a busy RVing season, we’re excited to share key industry insights into the types of virtual assistance RV owners most commonly require while on the road.
Roadside assistance remains a significant category, accounting for a large portion of assistance calls. This data is derived from a sample size of over 200,000 RVs and their users, representing both first-year and seasoned owners. Approximately 80% of the sample consists of first-year owners, while 20% are experienced RVers. Although this data doesn’t encompass the entire RV user base, it offers a meaningful snapshot of the challenges RV owners face and the types of support they most frequently seek.
Notably, 78% of all assistance requests are related to technical troubleshooting, with approximately 60% of those issues successfully resolved through virtual services. For 2024 (year-to-date through October), roadside assistance leads as the top category of requests, followed by general inquiries. Beyond these broader categories, specific component-related issues complete the top 12 list.
These rankings, based on actual usage statistics for the 2024 RVing season, provide valuable insights into the key areas where RV owners require support.
We hope this information helps you plan effectively and offer enhanced services to better support your customers after the sale.
A comprehensive overview of all service event requests year-to-date is provided below.
Specialized Dispatch Services (SDS) supports a rapidly growing number of RV households each day, offering unique insights into the challenges and issues RVers encounter. To assist the industry in effectively planning and preparing for service and support needs, SDS will now provide quarterly updates highlighting the most common reasons RV owners seek technical assistance and, in some cases, physical service.
For more information, please contact Dan Lopez at 817-200-7234 or via email at [email protected].
A comprehensive overview of all service event requests year-to-date is provided below.
