RVDA Session Targets De-Escalation, Employee Retention – RVBusiness – Breaking RV Industry News
FAIRFAX, Va. – Dealership professionals interested in de-escalating tense situations and keeping a peaceful work environment may be interested in two education workshops and a half-day course presented by Sara Jeckovich, peacebuilder consultant of Pollack Peacebuilding Systems presented during the 2024 RV Dealers Convention/Expo.
At 1:15 p.m. Nov. 12 and repeated at 8 a.m. Nov. 14, Jeckovich will cover “Peaceful Leaders & Retaining Employees” as part of the fixed operations education track.
Learning objectives:
- How to recognize and reduce ‘quiet quitting’
- Techniques to help your team members feel seen, heard, and valued
- What does it mean to be a Peaceful Leader and how does this help retain top employees?
Jeckovich will introduce an innovative approach to leadership, which emphasizes fostering productive and cohesive teams. The Peaceful Leadership model is built around recognizing that if leaders want to retain employees, it’s important for everyone to feel appreciated, included, encouraged, and safe.
Then, at 11:30 a.m. Nov. 14, Jeckovich will lead the two-hour super session “De-Escalation Interactive Workshop: A Deep Dive” in the fixed operations education track.
Learning objectives for this super session include:
- A communication framework for conflict resolution to minimize escalation and risk
- How to self-regulate and respond with empathy in stressful situations
- Increase awareness of escalation and identify the underlying root cause
- Establish positive communication with customers/clients/vendors
- Important de-escalation skills that can help deal with stressful situations or a crisis
For an additional fee, attendees can join Jeckovich at 8 a.m. Nov. 12 as she presents the half-day leadership development course “Giving Feedback” – sponsored by Gulf Stream Coach. Attendance is limited to 50 participants.
Good feedback builds trust, improves performance, and promotes a more peaceful and productive workplace.
Learning objectives for this session:
- Set clear expectations and hold people accountable peacefully
- How to initiate and effectively lead a difficult conversation
- How to peacefully give feedback on challenging ideas
- How to give effective feedback on troubling behavior or language
- Increase rapport and collaboration across people and departments
About the RV Dealers Convention/Expo
The convention allows North America’s top dealership personnel to forge valuable connections with peers, industry leaders, and potential business partners in the Expo. Dealership professionals can expand their network and gain insights from the best in the RV industry.
The dealer-organized RVDA Convention will provide an in-depth look into the current sales landscape. Attendees will have access to valuable resources to optimize all departments within a dealership, including fixed operations.
To register for the 2024 RV Dealers Convention/Expo and to watch workshop video previews click here. The half-day course may be added during event registration. Regular updates will be posted on the convention website, Facebook, Instagram, LinkedIn, and X.
The event is sponsored by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center.
