RVDA Renews CSI Partnership to Enhance Customer Service – RVBusiness – Breaking RV Industry News
FAIRFAX, Va. – The national RV Dealers Association (RVDA) has renewed its endorsed provider agreement with Customer Service Intelligence (CSI), Inc., a leading national provider of customized customer service solutions for RV dealers. The agreement provides discounted rates for RVDA members for CSI’s unique customer follow up programs.
“The RVDA/CSI relationship goes back many years to the inception of business development centers at RV dealerships. The valuable information which CSI shares with dealers provides critical insights and comprehensive solutions to help dealers improve customer service and grow their business,” said RVDA President Phil Ingrassia.
CSI offers tailored customer service solutions for RV dealers by collecting “Voice of the Customer” information along with a fully functioning virtual business development center. CSI’s vision is to elevate dealers by enhancing their customer service and increasing their bottom line. Using the company’s sophisticated tools, CSI provides RV dealers with the ability to track, measure and manage customer interactions to reveal areas of improvement, monitor employees’ performance, and increase customer satisfaction levels. In addition, CSI tracks net promoter scores, consumer satisfaction indexes and industry benchmarks among other data points for use in the RV industry.
“In the dynamic RV Industry, staying ahead of the game is essential. That’s why our comprehensive reports act as your guiding compass, illustrating the trends within your organization and pointing you in the right direction. With your customers’ needs at the forefront of your strategy, you’ll be equipped to make key improvements that propel your success to new heights” said Becky Thompson, president, CSI.
Through the endorsed provider program, RVDA members have access to a variety of leading-edge companies, including CSI, that can help dealers better manage their businesses. Some dealers achieve enough savings through this program to pay for their entire cost of membership in just a few weeks. These cost-saving, profit-generating, educational, and business-improving benefits increase the value of membership. To see a complete listing of all RVDA-endorsed products and services, click here.
About RVDA
RVDA, the National RV Dealers Association, is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators, and RV aftermarket sales and service locations. For more information, visit www.rvda.org.
