RVB Top 50 Dealer Awards Sponsor Profile: NTP-STAG Dist. – RVBusiness – Breaking RV Industry News
EDITOR’S NOTE: Now in its 14th year, the RVBusiness Top 50 program celebrates those North American RV dealerships that, in the eyes of an esteemed panel of independent judges, best exemplifies dealer excellence in customer and community service. Winning dealers will be recognized during a presentation Nov. 13 during the RV Dealers Convention/Expo at Paris Las Vegas.
The Top 50 program is made possible thanks to the generous sponsorship of the following organizations: Airxcel Inc., Brown & Brown Insurance, Cummins Inc., GE Appliances, Genesis Products, Northpoint Commercial Finance, NTP-STAG, Performance Brokerage Services, Protective Asset Protection, RV Trader, and Wells Fargo.
RVBusiness will publish a profile of each Top 50 sponsor leading up to the RV Dealers Convention/Expo.
NTP-STAG is much more than a parts distributor—it is one-stop shop for everything RV service and repair professionals need to keep their customers on the road, according to Andy Morgan, senior director of marketing for the Exeter, Pennsylvania-based company.
“We want to be a partner that helps them run their business and be as efficient and effective as they can,” he says. That support takes many forms, Morgan says, starting with offering next-day parts and accessories delivery service to retailers, thanks to the company’s eight warehouses located strategically across the country and its own fleet of delivery trucks.
Notably, the company has opened expanded distribution facilities in the Dallas-Fort Worth, Texas, and Orlando, Florida areas in the past year in order to better serve customers in those regions. Now, with its eight facilities combined, NTP-STAG has almost 3 million square feet of warehouse space.
“We continue to make investments in the business to help support improved service and better parts availability,” Morgan says.
Meanwhile, the company is putting a renewed focus on repair parts, warranty and service offerings for dealers. Specifically, Morgan says the company has relaunched an updated version of its MagniFinder RV parts finder website and it has revitalized its PARTease backroom service and warranty parts stocking program.
Morgan says NTP-STAG continues to work with OEMs to add more warranty and service parts to its inventory. Combined with its parts and accessories offerings, NTP-STAG offers 185,000 stocking SKUs.
“It’s something where we’re trying to have that right stock for dealers and their retailer customers,” he says.
Other ways NTP-STAG assists its dealer partners include parts store resets and refreshes, other merchandising assistance and offering a variety of marketing tools, including print and digital catalogs and social media support. In addition, they are offering website-services, product and supplier training, OE warranty fulfillment, and producing a top industry trade shows.
“We want to be a partner that helps dealers be as efficient and as effective as they can,” he says.
Morgan says NTP-STAG proudly supports the RVBusiness Top 50 Dealer Awards because it believes that dealers that go above and beyond to serve their customers are worthy of special recognition.
“We support all our customers, but we want to get behind this because it’s recognizing the best and brightest dealerships from across the U.S. and Canada, who we are in business to serve,” he says. “We think it’s great the top dealers are recognized and we support the process and recognition for those Top 50 dealers.”
