IDS to Review RECT at Dec. 20 Dealership Insights Forum – RVBusiness – Breaking RV Industry News
This Friday IDS will be hosting another installment of its Dealership Insights Forum. This month’s discussion, which will be at 11:30 a.m., EST, Friday, Dec. 20, will focus on: “RECT Recap: let’s take a look at Repair Event Cycle Times over the past year. What have been the biggest factors impacting RECT? What can we learn from this as we head into 2025?”
The IDS Dealership Insights Forum is a monthly meeting of minds with fellow dealers to discuss market trends, share best practices, and gain insight into how other dealers are running their day-to-day operations. In each session, officials will dive into topics like market trends and data, including RECT, sales and warranty, technology innovations, customer engagement strategies, and more.
The hosts are Don Miller, a senior data consultant at Constellation Dealer Group, and Sarah Baptiste of Arrkann RV. With more than 30 years of experience in the industry, Miller provides training, consulting and analytical services to dealerships. He specializes in data analysis and works extensively to educate dealerships on adopting a data-driven decision model. Miller created the IDS RECT report, an RVDA Chairman’s Service Award-winning report. The report is used globally by dealerships to deliver better customer experiences.
Here’s the link people can use to register for the forum: https://www.ids-astra.com/dealership-insights-forum/
