General RV’s Service App ‘Elevates Customer Experience’ – RVBusiness – Breaking RV Industry News
WIXOM, Mich. – General RV Center is making the RV ownership experience even easier with the all-new My General RV mobile app – a smart, one-stop platform that gives RVers an easy way to schedule appointments and learn more about their coach.
RVers are able to schedule service appointments through the app – day or night – at any General RV Supercenter nationwide with just a few clicks. The app also allows users to save their RV information to their accounts to ensure recommended maintenance is completed promptly to keep their RV on the road. RVers will also be able to set up timely alerts and receive notifications to ensure their RV never misses an essential service or inspection.
“Our new service app makes scheduling, troubleshooting and maintenance much simpler than before. This app is part of our mission to be the premier RV partner by providing industry-leading customer service,” said Laura Dobbs, General RV’s Director of Service and Customer Experience. “We understand how important it is for our customers to have a hassle-free experience, and we believe our new service app will help us achieve that.”
My General RV offers interactive troubleshooting assistance that can help RVers easily diagnose problems for when they are traveling on the road or at home. In addition, the app is home to exclusive RV content and informative articles to enhance their RV ownership experience. My General RV also keeps users informed about any important recall announcements, as well as special offers and promotions available exclusively at General RV.
“We aim to be present for our guests throughout their ownership experience, and today marks another step towards that goal,” said Kerry Porter, General RV’s Vice President of Operations.
My General RV is available free on the App Store and Google Play. Learn more about the My General RV app here.
About General RV
Founded in Michigan in 1962, General RV Center is the nation’s premier RV dealer. The company currently operates full-service dealerships in Michigan, Illinois, Ohio, Virginia, Florida, Utah and Pennsylvania. Each location offers a large selection of RVs for sale, RV service facilities and retail RV parts and accessories. In 2023, General RV broke ground on a second location in Utah and its first-ever location in North Carolina (both scheduled to open in late 2024) bringing its nationwide network to 20 locations. Visit GeneralRV.com for more information.
