Certified Personnel Recognized by Society of RV Pros – RVBusiness – Breaking RV Industry News
FAIRFAX, Va. – The Society of Certified RV Professionals is pleased to recognize 18 individuals from 13 participating dealerships who earned a new certification, and four individuals that renewed their certification during the fourth quarter of 2023 through the Mike Molino RV Learning Center Fixed Operations Certification Program.
Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level, according to a release. Those participating in the recognition program are a subgroup of 31 individuals from 19 dealerships who earned certification.
“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Those in the recognition program that earned a new certification are:
- Cain Armstrong (Service Writer/Advisor)
- Sarah Roake (Service Writer/Advisor)
- Marquell Lacy (Service Writer/Advisor)
- Joseph Dimunno (Service Writer/Advisor)
- Jessica Peters (Service Writer/Advisor)
- Sandra Layne (Service Writer/Advisor)
- Wayne Schaepe, Jr. (Service Writer/Advisor and Parts Specialist)
- Alison Stewart (Service Writer/Advisor)
- Delores Thompson (Warranty Administrator)
- Chloe Bellomo (Warranty Administrator)
- Sharen Weisen (Warranty Administrator)
- Anna Freeman (Warranty Administrator)
- Jesse Higgins (Parts Specialist)
- Megan Eby (Parts Specialist)
- Rachel Eddy (Parts Specialist)
- Joseph Rein (Parts Specialist)
- Heather Tingley (Parts Specialist)
- Samantha Swier (Parts Specialist)
- Tina Maynard-Dodson (recertified Service Writer/Advisor) renewal
- Adam Traut (recertified Service Writer/Advisor) renewal
- Luke Brutger (recertified Service Writer/Advisor) renewal
- Kristin Della Camera (recertified Parts Specialist) renewal
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.
The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification demonstrate an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.
For more information about the society and to learn how your dealership can participate in the recognition program, visit the RV Learning Center website.
