16 RV Manufacturers Earn DSI Awards
RVDA and RVDA of Canada Honour 16 Manufacturers with Quality Circle Awards
A Special RV Lifestyle Magazine Report from input from our friends at the Recreation Vehicle Dealers Association of Canada
Sixteen RV manufacturers/brands were honoured with the 2024 Quality Circle Award for earning the highest ratings in the 29th annual Dealer Satisfaction Index (DSI) survey. The awards were presented during the Spotlight on Excellence Luncheon on November 7 at the RVDA Convention/Expo.
The towable RV manufacturers/brands receiving awards were (in alphabetical order by manufacturer): Airstream; Alliance RV (Avenue, Paradigm, Valor); Brinkley RV; CrossRoads (Zinger, Volante); East to West (Ahara, Tandara, Alta, Della Terra, Silver Lake); Forest River (Flagstaff travel trailers, fifth wheels and Shamrock expandables; Rockwood travel trailers, fifth wheels and Roo expandables; Sandpiper, Sierra, Cedar Creek, Riverstone); Grand Design (Imagine, Momentum, Reflection, Solitude, and Transcend); Gulf Stream Coach (Vintage Cruiser, Vista Cruiser); Highland Ridge (Open Range, Mesa Ridge); Jayco; Keystone (Cougar, Montana, High Country); KZ RV (Durango, Durango Gold, Venom, V-Series, Sportsmen, Sportsmen Sportster, Sportsmen Classic, Spree Connect, Spree Escape); Starcraft; and Venture RV (SportTrek, Status).
The motorized RV manufacturers/product categories receiving awards are (in alphabetical order): Airstream; Jayco; Leisure Travel Vans/Triple E; and Pleasure-Way.
The brands/manufacturers receiving the Quality Circle Award were rated by at least 15 dealers and scored 4.25 or above on a 5-point scale in overall dealer satisfaction. When rating their brands/manufacturers, dealers were asked to express, confidentially, their level of satisfaction on four core issues: Reliability/quality; Parts; Warranty, and Sales.
DSI responses were received from 473 dealership locations in the U.S. and Canada providing 2,188 brand ratings, an average 4.6 per dealer.
Here’s a quick look at the DSI Award winners:
Airstream
Airstream was honoured for excellence in both the travel trailer and class B motorhome category. The company manufactures some of the most iconic trailers in the industry, acknowledged throughout the world as leaders in aerodynamic design and durable construction.
For more information, please visit the website at: https://www.airstream.com/
Alliance RV
Alliance Recreational Vehicles have a very straightforward mission statement – Do The Right Thing! – Their goal is to provide customers with the best RV ownership experience by creating long-term alliances with their family of product owners and dealer partners, and exceeding expectations every step of the way.
The Paradigm models are benchmarks for luxury fifth wheels, with models available from 33 – 42.5 feet.
Alliance RV Valour models are premium toy haulers crafted in three travel trailer and two fifth wheel models, with a variety of floor plans
For more information, please visit the website at: https://www.alliancerv.com/
Brinkley RV
Brinkley RV is a very interesting company – it’s a relatively new brand, created by a team of industry veterans with outstanding credibility within the fifth wheel and travel trailer sectors. The model G and model Z mid-size luxury fifth wheels and toy haulers have been instant hits within these niche markets.
At Brinkley RV, the owners of the company are responsible for product design. They are passionate about living the RV lifestyle and testing the trailers firsthand in order to create phenomenal products. The look, the features, and the quality levels are all driven by the insights they have collected from speaking with customers, addressing problems, and using the RVs before bringing them to market. The owners proudly say that they like to live by the mentality, “When you live the lifestyle, you become the customer.”
Brinkley RVs are now available at an expanding number of RV dealerships across Canada and the USA. Take the time to check out these ingenious RV deigns!
For more information, please visit the website at: https://www.brinkleyrv.com/
CrossRoads RV
The CrossRoads RV Volante line was designed to enhance your camping experience. Constructed of high quality material in a package that is surprisingly affordable, anyone can experience what the Volante has to offer. A painted front cap, stainless steel appliances, and residential wood blinds are just some of the stunning features that the Volante provides.
Crossroads RV Zinger trailers been carefully designed to maximize storage, comfort and convenience. Features that make the Zinger stand apart include 7-foot interior ceilings, a heated and enclosed underbelly, black tank flush, and lumber core screwed and glued cabinets. Zinger boasts many floor plans, with models designed for the active family.
For more information, please visit the websites at: https://www.crossroadsrv.com/products/fifth-wheels/volante/
https://www.crossroadsrv.com/products/travel-trailers/zinger/
East to West RV
Inspired by the Forest River family legacy, East to West RV was founded in 2017 by Lisa Liegl Rees to build the next generation of RV’s: High quality construction, value added brands at an affordable price. This division’s collaborative and multi-generational team of industry experts helps challenge, innovate, and foster the true investment in giving their customers the best RV experience. East to West RV takes pride in the craftsmanship of every trailer – from concept to completion, by offering limited floor plans with standard features.
Della Terra, East to West RV’s line of travel trailers, are designed with your comfort and convenience in mind. Italian for “of the Earth”, the Della Terra trailers are designed with your comfort and convenience in mind. Countless features and reliable quality construction, results in a trailer that will make your camping experience enjoyable for the whole family.
East to West AltaTravel Trailers Series is the company’s premier laminated travel trailer offering 10 top-selling feature-rich travel trailer floor plans from the small 1600MRB-LE (single axle) to the large 3150KBH family oriented bunk house with an impressive outdoor kitchen. Alta has recently added two new KTH toy haulers and two new Xtreme 365 “All Season “models to the lineup.
For more information, please visit the website at: https://www.easttowestrv.com/
Forest River RV
Forest River RVs are engineered to be quality, dependable products. The line includes travel trailers, fifth wheels and toy haulers that provide the perfect venue to explore the Grand Canyon, Niagara Falls and everywhere in between.
The Flagstaff Classic travel trailers are among seven brands that have been recognized with DSI Awards this year – other brands within this division include Shamrock expandables; Rockwood travel trailers and fifth wheels; Roo expandables; Sandpiper, Sierra, Cedar Creek, and Riverstone trailers.
The Flagstaff Classic 826BHS has an ideal floor plan for a fully functioning bunk house trailer with the versatility to be used as a couples coach with spare beds or extra storage space. The conveniently located single over single bunks can accommodate children or guests while not taking away space from the living area and larger bathroom space. The 826BHS has a beautiful and spacious front kitchen with a great view out the front window and plenty of counter space for all your cooking needs.
For more information on the Forest River RV brands, please visit the website at: https://forestriverinc.com/rvs/
For information on the Flagstaff Classic travel trailers shown here, please visit: https://forestriverinc.com/rvs/flagstaff-classic-travel-trailers
Grand Design RV
2023 marked the 10th anniversary of Grand Design RV, a remarkable company created by RV industry veterans to focus on quality construction, meticulous attention to detail, and customer service. With the trailers built by experienced craftsmen, and a dedicated network of RV dealers throughout North America, the Grand Design RV team is driven to innovate, elevate, and produce top-of-the-line recreational vehicles that customers and dealers know they can rely on. Grand Design RV takes pride in offering unparalleled support to help you get on the road and stay on the road.
Five Grand Design RV lines have earned 2024 DSI Awards – Imagine, Momentum, Reflection, Solitude, and Transcend.
Whether you’re leaving the world behind for the weekend or sticking around for a stay-cation, with the Grand Design RV Imagine it’s all as easy as “tow and go.” Down to every tiny detail, the Imagine offers everything your family needs for adventure — and a good night’s sleep.
The all new Momentum G-Class Fifth Wheel is lighter than its brothers without sacrificing any features or functionality. With all of the quality and innovation that our family of Momentum owners love, it’s everything you need and nothing you don’t.
The all new Momentum G-Class Travel Trailer is lighter without sacrificing any comfort or spaciousness — thanks to tall ceilings and slide outs.
The Grand Design Reflection combines luxury, value, and towability in one amazing package. Grand Design’s commitment to exceeding customer expectations in quality and service has quickly made the Reflection a top-selling name in North America.
The Reflection 150 Series delivers maximum living and comfort without maxing out your truck. With floorplans starting under 7,000 pounds and 90-degree turning radius capabilities, you can tow in confidence with many of today’s half-ton and short-bed trucks. The towability, spacious interior, and luxury features of the Reflection 150 Series are redefining what it means to be half-ton towable.
The Reflection 100 Series of half-ton towable fifth-wheel RV’s is an ideal solution for those seeking a feature-packed RV at a reasonable price. Its lightweight construction and low profile design means it can be safely towed by today’s half-ton trucks without sacrificing comfort or luxury. The Reflection 100 Series is the perfect choice for any budget or lifestyle.
Grand Design Solitude is described as the most spacious extended stay fifth wheel ever built. Taller ceilings, bigger cabinets, and a sweeping scenic window all make the Solitude a dream that you wake up to as long as you like.
Grand Design Transcend focuses on the needs of consumers — open floorplans, functional design, and towable with many of today’s half-ton trucks and SUVs.
For more information, please visit the website at: https://www.granddesignrv.com/
Gulf Stream Coach
With a distinctive “retro” look, and modern construction, the Gulf Stream Coach Vintage Cruiser has been turning heads across North America since its introduction a few years ago. Combine your love of the great outdoors with the styling of the 1960s, to enjoy life at a a classic pace.
The Gulf Stream Coach Vista Cruiser is a light weight travel trailer that embodies rugged construction, on-road performance, aerodynamics, and advanced space planning in a series of trailers in the 17- to 23-ft range.
For more information, please visit the website at: https://www.gulfstreamcoach.com/
Highland Ridge RV
Highland Ridge RV is a subsidiary of Jayco and operates its own manufacturing facilities, service and warranty group, sales team, management and leadership teams.
Highland Ridge builds travel trailers and fifth wheels in a full array of sizes and price ranges, under the Open Range and Mesa Ridge brands.
“Intentional Design” is the mission at Highland Ridge. The company innovates in an effort to revolutionize and simplify the everyday camping experience. The result is products that are 10-15 percent lighter than the competition.
At Highland Ridge, the goal is for you to spend less time worrying and more time enjoying the outdoors. The company goes the extra mile in design and construction, so they can confidently back their RVs with a 3-year limited structural warranty, plus a 1-year limited manufacturer’s warranty, so you can spend more time on the road, not in the shop.
“Zero Degree Tested” heating systems are designed to direct heat where it’s needed most and to keep air flowing properly. Highland Ridge adds insulation in the roof, floor and in the underbelly where a dedicated duct allows for continuous heat flow near tanks. This creates an incredible amount of effective insulating on select models.
For more information, please visit the website at: https://www.highlandridgerv.com/
Jayco
From the ultra-lite Jay Feather Micro to the luxurious Eagle travel trailer models, and a full range of half-ton towable firth wheels all with floor plan options to fit many family sizes, you will find a Jayco Travel Trailer to accommodate all your travel needs.
Jayco’s commitment to quality and craftsmanship, assures that their camping trailers will provide durability and reliability on your next adventure.
Jayco travel trailers, like the Jay Feather Micro, can weigh less than 2,000 lbs. and be less than 15 feet long. On the other end, larger travel trailers can measure over 40 feet long and weigh more than 12,000 pounds.
Jayco fifth wheels and Seismic toy haulers are available in a full range of sizes, with floor plans and features to meet and exceed the dreams of RV enthusiasts.
With over 50 years of experience in the RV industry, Jayco understands how important it is to choose high-quality materials, processes and standards, to make your adventures safer, easier and longer lasting.
For more information on Jayco travel trailers, please visit the website at: https://www.jayco.com/rvs/travel-trailers/
For more information on Jayco fifth wheels, please visit: https://www.jayco.com/
Keystone RV
Keystone RV believes in the power of connecting with nature and to each other through RV camping, and are committed to making that joy accessible to more people — both today and tomorrow.
The 2024 Keystone Cougar line of premium fifth wheels and luxury travel trailers has become an iconic brand – embodying all of the features RV enthusiasts look for, in a package that has the style to turn heads at every campground. The line includes fifth wheels, half-ton fifth wheels, and travel trailers.
The Keystone Montana line includes the ultra-spacious and luxurious full profile Montana models and the slightly smaller Montana High Country collection which offers additional floor plan options for families. Built by generations of experienced craftsmen, Montana and Montana High Country are known for their stunning interior design, profound attention to detail, and the highest quality materials.
Keystone RV Company has designed, engineered, and manufactured exciting fifth-wheel RVs incorporating groundbreaking innovations like model-specific frame design with stamped steel cross members, MaxTurn
frame construction, and HitchVision, to more recent innovations including Omni-Chill and Super SolarFlex.
For more information, please visit the website at: https://www.keystonerv.com/
KZ RV
Seven KZ RV lines have earned 2024 DSI Quality Circle Awards for 2024.
the 2024 KZ RV Connect is modern and sleek series of travel trailers with an affordable price tag! These models come standard with a king-size bed, residential-size kitchen, and entertainment center.
Connect Mini—a lightweight luxury travel trailer brimming with top-tier features, often elusive at this price. With the Connect Mini, even campers with small SUV’s can embark on remarkable adventures without compromising on comfort.
Connect SE is the ultimate travel trailer offering spacious floor plans, yet is still lightweight enough for the adventure of your dreams.
KZ RV features NXG Frames by BAL RV Products. NXG is a superior quality, highly engineered frame that provides a strong yet lightweight foundation for your new RV.
Durango fifth wheels offer all the upscale staples at an affordable price. Durango is approved for full-time RVing with an all-weather insulation package. Durango Half-Ton is the ideal combination of lightweight travel with fifth wheel amenities, including modern interiors, optional electric fireplace, and additional outdoor kitchen area (on select models). Durango Gold is a line of full-time luxury fifth wheels.
The 2024 Sportsmen SE is an affordable RV line with all the amenities of home. Sportsmen SE offers travel trailer floor plans with weights ranging from 4,870 to 7,600 and lengths from 27′ 2″ to 37′ 3″. Sportsmen SE offers toy hauler floor plans with weights ranging from 5,300 to 5,400 and lengths from 29′ 1″ to 30′ 10″.
For the utmost in freedom, choose the optional “Off the Grid” solar package includes (1) or (2) 110W flexible solar panels, 30A MPPT solar charge controller and 1,200W pure sine wave inverter. (Powers all GFIs & 110V outlet next to bed & outside refrigerator.)
The KZ RV Venom V-Series is a spectacular line of toy haulers available six floor plans, plus two exclusive, limited-edition Robby Gordon floor plans, all featuring power beds and loft beds. Relax in luxury and comfort, no matter where you are!
For more information, please visit the website at: https://www.kz-rv.com/
Leisure Travel Vans/Triple E RV
Established in 1965, Triple E RV built a reputation for high quality and innovative features that has endured for decades.
When Triple E acquired Leisure Travel Vans, the corporate focus shifted to the class B and C motorhome sector. Today, Leisure Travel Vans is considered to be among the finest builders in the class C market.
From high-end Ultrafabrics® upholstery to modern cabinetry finishes, the Leisure Travel Vans Unity is finished in the highest quality materials. With a wide variety of cabinetry and décor options available, you can customize the Unity RV to suit your unique style.
The Unity is built on the Mercedes-Benz Sprinter 3500 Cab Chassis, providing new levels of luxury, comfort, and safety previously not available in a Class C motorhome. Advanced safety features include Active Lane Keeping Assist, Active Brake Assist, Active Distance Assist Distronic, Attention Assist, and more. Additional features include heated and swivel seats, a digital rearview mirror, the MBUX infotainment system featuring a 10.25″ touchscreen, navigation and a wireless charging pad.
The Wonder Class C RV by Leisure Travel Vans is packed with smarter space solutions that combine superior design with innovative functionality, allowing you the freedom to go wherever your wonders may lead you.
For more information, please visit the website at: https://leisurevans.com/
Pleasure-Way
Pleasure-Way Industries has been manufacturing Class B motorhomes since 1986. Since the beginning, the company has remained a family owned and operated business placing relationships with owners, dealers and employees as a priority. All Pleasure-Way motorhomes are produced in Saskatoon, Saskatchewan, Canada.
Pleasure-Way does not mass produce motorhomes on assembly lines, as each motorhome is hand-crafted and custom-fit to exacting standards and quality inspections. the company is proud of each and every one of the motorhomes they have built and continue to stand behind our work.
The Plateau XLTS marks the return of Pleasure-Way’s innovative widebody product line. The superbly crafted interior is full of upgrades and enhancements—from accent lighting to premium Truma appliances—the new XLTS has got it all.
The Ascent TS is proof that good things come in small packages. This motorhome is a perfect combination of mobility, versatility and unparalleled quality.
The Ontour 2.2 expertly blends Pleasure-Way’s legendary craftsmanship with Ford’s versatile Transit chassis.
The Ontour 2.2 measures 21′ 10″ in length and features the largest bathroom, most headroom, and longest bed in the Pleasure-Way Class B lineup. Side and rear door screens, a 12V refrigerator, dual 300Ah lithium coach batteries, and 300-Watts of solar are just a few of the impressive standard features.
For more information, please visit the website at: https://pleasureway.com/
Starcraft RV
Based in the heart of northern Indiana’s Amish country, Starcraft’s roots date back to when The Rough Rider, Teddy Roosevelt, was President, Henry Ford assembled the first automobile, and Bill Harley and Art Davidson founded Harley Davidson. After success in both the farming and marine industry, the company set its sights on the growing RV market. Lloyd Bontrager, who went on to found Jayco, invented a breakthrough lifter system and put Starcraft on the map.
Well established as a top RV manufacturer in Indiana by the 1990s, today’s Starcraft RV has expanded product lines, facilities and its workforce throughout North Central Indiana—and its reputable name throughout North America.
The mid-size Starcraft GSL Fifth Wheel combines convenience and comfort to make traveling to your destination a breeze. The PVC roofing membrane with limited lifetime warranty and solid swing-down entry step are just the tip of the iceberg when it comes to GSL Fifth Wheel’s construction. The ACCU-SLIDE slide system with 42-inch deep four-corner compression provides a tight seal on your slides. The 60- by 80-inch queen bed with adjustable power base makes for a restful retreat when the day is done.
Technology and comfort combine in the 2024 Starcraft GSL Travel Trailer. The TravelLink® Smart RV system allows for Bluetooth® control of awnings, lighting, slides, heating, cooling and more. Sleep in comfort in the 72- by 80-inch standard king bed, and relax on the new Mega Lounge (most models) while watching your Smart HDTV. Making camp is even easier in the Starcraft GSL Travel Trailer with optional power front and rear stabilizer jacks.
For more information, please visit the website at: https://starcraftrv.com/
Venture RV
SportTrek lightweight travel trailers by Venture RV represent user-inspired design. Purposeful residential kitchen with continuous countertops, stainless steel under-mount sink with pull-down sprayer faucet, and recessed gas cooktop with glass cover, for added counter space.
With 11 floor plans, in trailers from 28′ 4″ – 37′ 8″, and three 37′ fifth wheel floor plans the SportTrek line has a model to suit every RV family.
The Stratus Ultra-Lite range of travel trailers has it all… an eye-catching exterior, stunning decor and a long list of exciting standard features. There’s a significant amount of storage, including clever concealed spaces for out-of-sight organization.Seven floor plans from 23′ 1″ – 33′ 11″
For more information, please visit the website at: https://www.venture-rv.com/
