IDS Dealer Insights Forum Eyes ‘Customer Communications’ – RVBusiness – Breaking RV Industry News
A the end of this month, IDS will host another installment of its Dealership Insights Forum, according to a release. Scheduled for 11:30 a.m. EST, Friday, Feb. 28, the forum will focus on an important topic that every dealership team should be thinking about: customer communications.
Customer expectations are higher than ever. Thanks to the “Amazon effect,” buyers now expect seamless, instant, and personalized interactions. Is your dealership keeping up? The Forum’s discussion will center on how dealers are leveraging technology to break down silos, streamline communication, and deliver an exceptional customer experience — before, during, and after the sale.
Hosts:
- Sara Gauthier, Customer Success Coordinator at IDS
- Larry Ortman, Customer Service Manager at Village RV
Discussion Questions:
- How have customer expectations around communication changed?
- How are you utilizing technology to streamline customer communications?
- How can dealership teams take a more holistic approach to communication across all departments?
- What strategies are you using to exceed customer expectations?
Register for the discussion here: https://www.ids-astra.com/dealership-insights-forum/
