Airstream Takes Home Quality Circle Awards for 11th Year

JACKSON CENTER, Ohio – Airstream Inc., maker of the iconic “silver bullet” fleet of Airstream travel trailers and best-in-class touring coaches, has been recognized for dealer satisfaction with the RV Dealers Association (RVDA) Quality Circle Awards in both the Motorhome and Towable segments for 2022. This award marks the 11th consecutive year the brand has been honored, according to a company release.

The RVDA Quality Circle award is a reflection on the continued success of Airstream’s Five Rivet Dealer Program. Since its inception in 2017, the Five Rivet Dealer Program has put greater emphasis on the customer experience, allowing customers to rate their dealers on five key areas of the business, including shopping, delivery, service experience, brand integrity, and long-term loyalty. With the Five Rivet rating system, it’s easier than ever for Airstream customers to find the best sales, service, and support when shopping for a new Airstream across the country.

Based on survey responses from RV dealers across the US and Canada, the RVDA measures product quality, warranty, service support, and overall dealer satisfaction for the Quality Circle Awards.

Bob Wheeler

“We are honored to achieve the RVDA Quality Circle Award of excellence again in both categories,” said Bob Wheeler, Airstream President and CEO. “Our success in the industry can be attributed to our best-in-class dealer network across North America. This award is a true testament to their dedication to quality and service.”

Based on dealer responses, the 28th Annual Dealer Satisfaction Index (DSI) survey identified why Airstream products qualify for the Quality Circle Awards. Dealers use the DSI as a tool to help improve communication and the overall relationships with their manufacturers. The survey measures dealer attitudes in key policy, procedure, and product areas which are key elements in business partnerships with manufacturers.

When rating brands and manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on four core issues: reliability and quality, parts, warranty, and sales. RVDA received DSI responses from 539 dealership locations in the US and Canada, including 2,648 brand ratings.

Airstream received this honor during the RV Dealers International Convention & Expo at Caesars Palace in Las Vegas, NV on Tuesday, November 8, 2022.

For more information about Airstream and its product lineup, please visit www.airstream.com.

Source: https://rvbusiness.com/airstream-takes-home-quality-circle-awards-for-11th-year/