RV Industry Pros Certified Through RVDA’s Molino Center

RV Business

FAIRFAX, Va. – The Society of Certified RV Professionals is pleased to recognize 30 individuals from 12 participating dealerships who earned a new certification, and three individuals that renewed their certification during the second quarter of 2023 through the Mike Molino RV Learning Center Fixed Operations Certification Program.

Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 41 individuals from 18 dealerships who earned certification.

“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”

Those in the recognition program who earned a new certification are:

Richard Christopher Black (Service Writer/Advisor)
Sierra Sonnier (Service Writer/Advisor)
Amber Beard (Service Writer/Advisor)
Andrew McCormick (Service Writer/Advisor)
Matthew Graves (Service Writer/Advisor)
Alexandrea Jewell (Service Writer/Advisor)
Bryan Mitchell (Service Writer/Advisor)
Jacob Alexander (Service Writer/Advisor)
Steven Schneider (Service Writer/Advisor)
Tristan Reed (Service Writer/Advisor)
Keith Baley (Service Writer/Advisor)
Amelia McBryde (Parts Specialist)
Christopher Smith (Parts Specialist)
Robert Schmid (Parts Specialist)
Eric Quebedeaux (Parts Specialist)
Stephen Cooper (Parts Specialist)
Jim Fredenburg (Parts Specialist)
Anthony Wetzel (Parts Specialist)
Breanna Cramp (Parts Specialist)
Samantha Knapp (Parts Specialist)
Mike Hoyle (Parts Specialist)
Daniel Martin (Parts Specialist)
Katie Romine (Parts Manager & Service Writer/Advisor)
Mitchell Rude (Parts Manager)
Scotty Budig (Parts Manager & Warranty Administrator)
Dan Herkel (Parts Manager)
Zabrena Farris (Parts Manager & Service Writer/Advisor)
Jerry Ross (Parts Manager), Anthony Squadrito (Parts Manager)
Tina Kinsey (Parts Manager).

Those in the recognition program who were recertified are:

Sophia Watkins (recertified Warranty Administrator)
Julie Gillett (recertified Parts Manager)
Rob Roarke (recertified Service Writer/Advisor)

Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification.

The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.

The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification demonstrates an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.

For more information about the society and to learn how your dealership can participate in the recognition program, visit the RV Learning Center website.

Source: https://rvbusiness.com/rv-industry-pros-certified-through-rvdas-molino-center/