RVDA Launches Dealer Satisfaction Index (DSI) Survey

RV Business

FAIRDAX, Va. – RVDA has launched the 2023 Dealer Satisfaction Index (DSI) survey and U.S. and Canadian dealers will have until Sept. 8 to rate the manufacturers/brands whose products they sell.

When rating their brands/manufacturers, RVDA asks dealers to express their level of satisfaction on four core issues:

Reliability/quality
Parts Support
Warranty Support
Sales Support

“The DSI is a confidential survey measuring the level of satisfaction with the manufacturers’ in areas of vital interest to dealers,” said RVDA President Phil Ingrassia. “It is more important than ever for dealers to provide feedback to manufacturers through the DSI survey as the industry works to improve the overall customer experience with RV travel.”

This is the 29th year RVDA has conducted the DSI survey and it is one of the tools the association uses to improve dealer-manufacturer relations. To access the online survey, dealers can click here.

RVDA is the national association representing RV retailers in the U.S. The association members include RV dealers, RV rental operators, and RV aftermarket sales and service locations. RVDA of Canada is a national, volunteer federation of provincial and regional RVDA association which exists to protect and promote the interest of RV dealers across Canada.

Source: https://rvbusiness.com/rvda-launches-dealer-satisfaction-index-dsi-survey/